7game10 Privacy
Policy

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Introduction & Scope

This Privacy Policy ("Policy") is issued by 7game10 ("we", "us", "our", "Platform"), the operator of the online gaming and sports betting platform accessible at 7game10.bet. This Policy sets out in full transparency how 7game10 collects, uses, stores, processes, shares, and protects the personal data of every individual ("you", "Player", "User") who accesses or uses the 7game10 platform, whether through a web browser, mobile application, or any other interface.

This Policy applies to all personal data processed by 7game10 in connection with: account registration and management, financial transactions and payment processing, game play activity, customer support interactions, marketing communications (where consented), and compliance with legal and regulatory obligations applicable to online gaming operators in the Philippines.

By creating an account on 7game10 or otherwise using our platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue your use of the 7game10 platform and contact our support team to close your account.

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Data We Collect

7game10 collects personal data in several categories depending on the nature of your interaction with the platform. The following table provides a comprehensive overview of the types of data we may collect about you:

7game10 does not collect sensitive personal information as defined under RA 10173 (such as racial or ethnic origin, political opinions, religious beliefs, health data, or sexual life) unless specifically required by law or regulatory compliance and with your express prior consent.

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How We Collect Your Data

7game10 collects your personal data through a variety of methods, all of which are designed to be transparent and purposeful. The primary collection methods are:

• Direct Submission: Data you provide when creating an account, completing the KYC verification process, submitting a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated Collection: Technical and usage data collected automatically when you access the 7game10 platform via cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, browser type, session timestamps, and page navigation patterns.
• Third-Party Payment Processors: Transaction confirmation data received from GCash, PayMaya, BDO, BPI, Metrobank, and USDT payment gateways to verify deposits and process withdrawals.
• Identity Verification Services: Where 7game10 uses a third-party KYC provider to verify your identity documents, that provider may transmit verification results and relevant identity data points to 7game10.
• Game Providers: Aggregated game session data and technical logs received from JILI Games and other software providers whose games are integrated into the 7game10 platform.
• Fraud Prevention & Analytics Tools: Device fingerprinting and behavioural analytics tools used to detect account security threats, multi-accounting, and fraudulent activity.

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Purpose of Processing

Every category of personal data collected by 7game10 is processed for one or more specific, documented purposes. The following table maps each processing purpose to the data used and the legal basis for that processing:

• Account Creation & Management: To register your account, verify your identity at sign-up, maintain your account profile, and authenticate your logins to the 7game10 platform.
• KYC & Age Verification: To verify that you are at least 21 years of age and to confirm your identity as required by PAGCOR's online gaming regulations and the Anti-Money Laundering Act (AMLA). This is a legal obligation and cannot be waived.
• Payment Processing: To process your deposits and withdrawals via your chosen payment method (GCash, PayMaya, BDO, BPI, Metrobank, or USDT), verify payment ownership, and maintain accurate financial records.
• Game Delivery & Platform Operation: To provide you with access to all games on the 7game10 platform, maintain your game history, calculate winnings, and ensure the technical integrity of each game session.
• Fraud Detection & Security: To detect and prevent multi-accounting, identity fraud, payment fraud, collusive play, money laundering, and other prohibited activities as defined in our Terms and Conditions and applicable Philippine law.
• Customer Support: To respond to your support queries, investigate complaints, resolve disputes, and maintain records of our communications for quality assurance and regulatory audit purposes.
• Responsible Gaming Compliance: To implement and monitor responsible gaming tools including deposit limits, loss limits, cooling-off periods, and self-exclusion requests in accordance with PAGCOR's responsible gaming directives.
• Legal & Regulatory Compliance: To fulfill 7game10's obligations under RA 10173, AMLA, PAGCOR licensing conditions, and any other applicable Philippine laws and regulations.
• Marketing & Promotions (Opt-In Only): To send you promotional offers, bonus notifications, game updates, and other marketing communications via email or SMS — but only where you have provided explicit opt-in consent. You may withdraw this consent at any time.
• Platform Improvement & Analytics: To analyse usage patterns, identify technical issues, optimise the user experience, and inform product development decisions.

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Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 7game10 is required to have a valid legal basis for every processing activity involving your personal data. The legal bases upon which 7game10 relies are as follows:

• Contract Performance: Processing necessary to fulfil our contractual obligations to you as a registered player on 7game10, including account management, payment processing, and game delivery (Sections 12(b) and 13(b) of RA 10173).
• Legal Obligation: Processing required for compliance with applicable Philippine laws, including KYC and age verification under PAGCOR regulations, AML reporting obligations, and data breach notification requirements (Sections 12(c) and 13(c) of RA 10173).
• Legitimate Interests: Processing carried out for 7game10's legitimate business interests, including fraud prevention, platform security, analytics, and responsible gaming monitoring, where such interests are not overridden by your rights and interests (Section 12(f) of RA 10173).
• Consent: Processing of personal data for marketing communications and any non-essential tracking technologies, where you have provided clear, specific, and informed consent. This consent is always revocable (Section 12(a) and Section 13(a) of RA 10173).

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Data Sharing & Disclosure

7game10 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your personal data with carefully selected third parties in the following specific circumstances:

• Payment Service Providers: GCash (Mynt), PayMaya (Voyager Innovations), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, and USDT gateway operators receive the minimum data necessary to process your transactions securely.
• Identity Verification (KYC) Partners: Accredited third-party identity verification service providers who assist in validating your government-issued ID and confirming your age and identity. These providers are contractually bound to process your data solely for KYC purposes.
• Game Software Providers: JILI Games and other integrated game providers receive anonymised or pseudonymised session data required to deliver game functionality. Full personal identity data is not shared with game providers.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where we are legally required to disclose your data under applicable law or in response to a valid legal process.
• Fraud Prevention & Security Services: Third-party fraud detection and cybersecurity services that help us identify and prevent unauthorised account access, payment fraud, and money laundering activity on the platform.
• Professional Advisors: Legal counsel, auditors, and compliance consultants engaged by 7game10, who are bound by professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of 7game10's assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

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Cookies & Tracking Technologies

7game10 uses cookies and similar tracking technologies on its platform to enable core functionality, enhance your user experience, analyse usage patterns, and support security measures. By continuing to use the 7game10 platform after being presented with our cookie notice, you consent to the use of cookies as described below.

• Strictly Necessary Cookies: Essential for the operation of the 7game10 platform. These include session management cookies, authentication tokens, and security cookies. They cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised data about how players use the platform — including pages visited, time spent on each page, and navigation paths. This data helps us identify and fix technical issues and improve the platform experience.
• Functional Cookies: Allow the platform to remember your preferences, such as your language setting, preferred game category, and notification settings, to provide a more personalised experience across sessions.
• Security & Fraud Prevention Cookies: Used in combination with device fingerprinting to detect suspicious account activity, identify unauthorised access attempts, and flag multi-account behaviour.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of the 7game10 platform or prevent you from accessing certain features. 7game10 does not use third-party advertising cookies or share cookie data with social media platforms.

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Data Retention

7game10 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply to the main categories of personal data we hold:

Upon expiry of the applicable retention period, 7game10 will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Where anonymisation is not technically feasible, data will be securely destroyed using industry-standard data disposal methods.

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Data Security

7game10 implements a comprehensive, multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, destruction, and accidental loss. Our security measures include both technical and organisational controls designed to meet or exceed industry standards for online gaming platforms.

• Encryption in Transit: All data transmitted between your device and the 7game10 platform is encrypted using TLS 1.3 (Transport Layer Security). This applies to all platform interactions, including login, game play, deposit and withdrawal requests, and customer support communications.
• Encryption at Rest: Sensitive personal data including government ID details, financial account information, and KYC documents are stored in encrypted form using AES-256 encryption on 7game10's secured servers.
• Access Controls: Access to personal data within 7game10's internal systems is governed by a strict role-based access control (RBAC) framework. Only staff members with a legitimate operational need are granted access to specific categories of player data, and all access is logged and audited.
• Password Security: Player account passwords are stored as salted cryptographic hashes. 7game10 staff cannot view your password and will never ask you to provide it.
• Two-Factor Authentication (2FA): 7game10 strongly encourages all players to enable 2FA on their accounts. 2FA adds an additional layer of security by requiring a one-time verification code in addition to your password at login.
• Penetration Testing & Security Audits: 7game10's platform undergoes regular security assessments by independent cybersecurity professionals to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response: 7game10 maintains a documented Personal Data Breach Response Plan. In the event of a confirmed personal data breach that poses a real risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) within 72 hours and affected players without undue delay, as required by RA 10173.

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Your Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 7game10. These rights may be exercised by submitting a written request to our Data Protection Officer (DPO) using the contact details provided in Clause 14.

7game10 will respond to all valid data subject requests within 30 calendar days of receipt. In complex cases where an extension is required, we will notify you within the initial 30-day period and provide a revised timeline. 7game10 reserves the right to request additional verification of your identity before processing a data subject request to ensure that personal data is not disclosed to unauthorised parties.

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Children & Minors

7game10 operates an online gambling platform and strictly prohibits access by any person under the age of 21 years old, consistent with Philippine law and PAGCOR's regulatory requirements governing online casino and sports betting platforms in the Philippines.

If you are a parent or guardian and have reason to believe that a minor under your care has registered an account on 7game10, please contact our Data Protection Officer immediately at [email protected] with the subject line "Minor Account Report." We will investigate the matter promptly, close the account, and delete all associated personal data as quickly as technically and legally permissible.

7game10 also implements technical controls including IP-based geolocation checks, device recognition, and behavioural analytics to help identify and block underage access attempts. These controls are part of our broader responsible gaming commitment and are continuously reviewed and updated.

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Cross-Border Data Transfers

In the course of operating the 7game10 platform, your personal data may be processed by or transferred to third-party service providers whose servers or operations are located outside of the Philippines. This may include cloud infrastructure providers, game software providers, KYC verification services, and cybersecurity platforms.

Where such cross-border transfers occur, 7game10 takes all reasonable and legally required steps to ensure that your personal data receives an equivalent level of protection as it would under Philippine data privacy law. These safeguards include:

• Requiring all third-party recipients to enter into data processing agreements that impose data protection obligations consistent with RA 10173.
• Conducting due diligence assessments of third-party data processors before engagement to verify their data security standards and compliance posture.
• Limiting the scope of data transferred to the minimum necessary for the specific processing purpose, in accordance with the principle of data minimisation.
• Ensuring that any third-party processor located in a country without adequate data protection laws implements contractual, technical, and organisational safeguards equivalent to those required under RA 10173.

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Policy Amendments

7game10 reserves the right to update, amend, or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws and regulations, platform features, or regulatory guidance issued by the NPC or PAGCOR. Any amendments will take effect upon publication of the updated Policy on the 7game10 website.

Where changes to this Policy are material — meaning they significantly affect your rights or how we process your personal data — 7game10 will provide advance notice of at least 14 calendar days before the new version takes effect. This notice will be delivered via email to your registered address, a prominent in-platform notification, or both.

The "Last Updated" date displayed at the top of this Policy will be revised each time an amendment is made. We encourage you to review this Policy periodically to stay informed of how 7game10 protects your personal data. Your continued use of the 7game10 platform after the effective date of any amendment constitutes your acceptance of the updated Policy.

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Contact & Data Protection Officer

7game10 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with RA 10173 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Policy, you may contact our DPO through the following channels:

• Email: [email protected] (Subject: "Data Privacy — [Your Request Type]")
• Platform Support: Live chat available daily from 8AM to 12MN Philippine Standard Time (PST)
• Response Time: Our DPO targets acknowledgement of all data privacy requests within 3 business days and full resolution within 30 calendar days.

When contacting our DPO, please include your registered username, the email address associated with your 7game10 account, and a clear description of your request or concern. We may request additional verification of your identity to protect your data from unauthorised access.